CNA Communication Practice Questions

1. A resident with dementia becomes more confused and restless every late afternoon and evening. What is this called?

A. Aphasia
B. Contracture
C. Sundowning
D. Hypoglycemia

2. Which approach can help a resident who becomes restless each evening?

A. Loud group games and music right before bedtime.
B. Calm routines and quiet activities late in the day.
C. Bright lights and the TV left on through the night.
D. A different daily schedule each evening.

3. A resident with low vision keeps bumping into furniture. Which CNA action helps first?

A. Move the furniture every day so the room feels new and fresh.
B. Put the glasses across the room at night.
C. Make sure clean glasses are worn and paths are clear.
D. Ask the resident to stay in bed all day.

4. A new resident is upset because tasks once done alone now need assistance. Which response is most appropriate?

A. Tell the resident there is no reason to feel upset in a safe facility.
B. Listen to the concern and ask which safe parts of the routine the resident wants to do.
C. Explain that all choices now belong to staff because help is needed.
D. Take over the whole routine to avoid discussing the loss.

5. An older resident with known hearing loss asks the CNA to repeat a routine question. The television is loud. Which approach is most helpful?

A. Leave the television playing and shout while standing behind the resident.
B. Lower the television with permission, face the resident, and speak clearly.
C. Turn toward the door and repeat the question at a faster pace.
D. Keep the television unchanged and speak only to the resident's visitor.